Terms of Service

These Terms of Service ("Terms") govern access to and use of the AetherGuard Technologies client portal (the "Portal") at client.aetherguard.xyz, and the security, IT, and consulting services ("Services") ordered or delivered through it. By requesting a sign-in link, accessing the Portal, or accepting a proposal or statement of work, you agree to these Terms on behalf of yourself and, if applicable, the company you represent ("Client," "you").

These Terms work alongside, and do not replace, any signed master services agreement, statement of work, or engagement letter between Client and AetherGuard Technologies. Where a signed agreement and these Terms conflict, the signed agreement controls for the services it covers.

1. Who we are

AetherGuard Technologies ([legal entity name, state of formation, and registered address to be confirmed and inserted here]) provides cybersecurity, managed IT, and related consulting services. "We," "us," and "our" refer to AetherGuard Technologies.

2. Accounts and access

• Portal access is granted per company and tied to the individual work email addresses we provision or approve. There are no passwords: sign-in uses a single-use, time-limited link sent to your email.
• You are responsible for keeping your work email account secure. Anyone with access to that inbox can sign in as you. Tell us immediately if you believe an account has been compromised or if someone who should no longer have access still does (e.g., a departed employee).
• We may suspend or terminate Portal access at any time to protect the security of the Portal, other clients, or ourselves, including on suspicion of compromise, abuse, or non-payment.

3. Acceptable use

Use of the Portal is also governed by our Acceptable Use Policy, which is part of these Terms. Do not use the Portal to attack, scan, or test AetherGuard's own infrastructure, upload malicious files, or attempt to access another client's data, tickets, or billing information.

4. Support tickets and communications

Messages, files, and attachments submitted through the ticketing system become part of the engagement record and may be retained as described in our Privacy Policy. Do not upload production credentials, unredacted sensitive personal data, or classified material through ticket attachments unless a specific engagement calls for it and a secure handling process has been agreed in advance.

5. Orders, fees, and billing

• Service descriptions and pricing shown in the Portal are estimates for standard packaged offerings. Custom or enterprise engagements are quoted separately and confirmed in writing before work begins.
• Payment card details are collected and stored directly by Stripe, Inc., our PCI DSS Level 1 compliant payment processor. AetherGuard never receives or stores full card numbers; we retain only a Stripe customer reference and invoice metadata needed for bookkeeping.
• Placing an order through the Portal authorizes us to charge the payment method on file for the amount shown at checkout. Recurring or ongoing engagements are billed on the schedule set out in the applicable statement of work.
• Fees are non-refundable once work has begun unless otherwise agreed in writing or required by law. Disputed charges should be raised through a support ticket within 30 days.

6. Intellectual property

Reports, findings, tooling, and documentation we deliver as part of an engagement are licensed to Client for its internal business use unless the applicable statement of work says otherwise. We retain ownership of our pre-existing methodologies, tools, and generalized (non-client-identifying) know-how, including improvements made while performing the Services.

7. Confidentiality

Each party may receive confidential information from the other in the course of an engagement (for AetherGuard: findings, vulnerabilities, credentials, and system details; for AetherGuard's benefit: our methodologies and non-public tooling). Each party will protect the other's confidential information with the same care it uses for its own similar information, and at least reasonable care, and will use it only to perform or receive the Services.

8. Disclaimers

Security and IT services reduce risk; they do not guarantee that no incident, breach, or vulnerability will ever occur. Except as expressly stated in a signed statement of work, the Portal and Services are provided "as is" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost data, arising from these Terms or the Services. Each party's total liability arising out of or related to the Services in any twelve month period is limited to the fees actually paid by Client to AetherGuard for the Services giving rise to the claim during that period, except for liability that cannot be limited by law (such as liability for a party's gross negligence, willful misconduct, or breach of confidentiality obligations, where applicable).

10. Termination

Either party may terminate an engagement as described in the applicable statement of work. We may suspend or terminate Portal access on reasonable notice, or immediately for a violation of Section 3 or the Acceptable Use Policy, non-payment, or a security concern. Sections that by their nature should survive termination (confidentiality, payment obligations for work already performed, intellectual property, disclaimers, and limitation of liability) survive.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the date at the top of this page, and, where practical, flagged in the Portal. Continued use of the Portal after changes take effect constitutes acceptance of the updated Terms.

12. Governing law and disputes

These Terms are governed by the laws of [state/jurisdiction to be confirmed], without regard to its conflict of laws principles, unless a signed statement of work specifies otherwise. Any dispute not resolved informally within 30 days of written notice will be subject to the exclusive jurisdiction of the courts located in that jurisdiction, unless the parties' signed agreement provides for arbitration or a different forum.

13. Contact

Questions about these Terms can be sent through a support ticket in the Portal, or to support@aetherguard.xyz.